Refund & Cancellation Policy
At Sara Cabs Bangalore, we strive to provide reliable and professional cab services across Bengaluru. We understand that travel plans can change, and we aim to offer a fair and transparent cancellation and refund policy to our customers.
1. Cancellation Policy
- Local Trips:
- Cancellations made at least 6 hours before the scheduled pickup time are eligible for free cancellation.
- Cancellations made within 6 hours of the scheduled time may incur a cancellation charge of up to 50% of the booking amount.
- Cancellations made at least 6 hours before the scheduled pickup time are eligible for free cancellation.
- Outstation or Long-Distance Trips:
- Cancellations made at least 12 hours prior to the pickup time are eligible for a full refund (excluding any advance booking fees, if applicable).
- Cancellations made within 12 hours will be subject to a minimum cancellation fee of 25%–50%, depending on the distance and vehicle type.
- Cancellations made at least 12 hours prior to the pickup time are eligible for a full refund (excluding any advance booking fees, if applicable).
- No-Show Policy:
- If the customer fails to show up at the pickup location without prior notice, the full fare will be charged and no refund will be issued.
- If the customer fails to show up at the pickup location without prior notice, the full fare will be charged and no refund will be issued.
2. Refund Policy
- Refunds will be processed only for eligible cancellations as outlined above.
- Any applicable refund will be initiated within 5–7 business days through the original mode of payment.
- In case of technical or payment gateway issues, additional processing time may be required.
- For cash payments, eligible refunds (if any) will be made via bank transfer or UPI.
3. Changes & Modifications
- You may reschedule your booking at least 4–6 hours in advance (subject to availability).
- Any rescheduling closer to the pickup time will be considered a cancellation and new booking.
4. Service Disruptions
- In rare cases of vehicle breakdown, driver unavailability, or extreme weather conditions, Sara Cabs Bangalore reserves the right to cancel or reschedule the booking. In such situations, customers will receive a full refund or the option to reschedule at no extra cost.
5. Contact Us for Support
If you wish to cancel or modify your booking or request a refund, please contact us immediately:
📞 Phone: +91 9900747576 / +91 8988987272
📧 Email: abhisaracabs@gmail.com
📍 Address:
Sri Lakshmi Narasimha Swamy Nilayam,
39, Kempegowdanagar, Byadarahlli,
Bengaluru, Karnataka – 560091